Refund & Returns Policy

At Radiance Skin Limited, we want you to feel confident when shopping with us. We carefully select and formulate our skincare products to provide a safe, effective, and enjoyable experience.

Because skincare products are personal-care items, we have specific guidelines for returns, refunds, and exchanges to protect the quality and safety of our products.

1. Returns

We accept returns for eligible products within 7 days of delivery, provided that:

• The product is unused and unopened.

• The product is in its original packaging and condition.

• The product has not been damaged, altered, or tampered with.

• You provide your order details or proof of purchase.

For hygiene and safety reasons, opened or used skincare products generally cannot be returned, unless the product was defective, damaged, or incorrect when received.

2. Damaged or Incorrect Items

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number.

• A brief description of the issue.

• Clear photographs or videos showing the product and packaging.

Once we verify the issue, we may offer a replacement, exchange, or refund, depending on the circumstances.

3. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed using the original payment method where possible.

Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

Original shipping fees are generally non-refundable, except where the return is due to an error on our part, such as receiving an incorrect or defective product.

4. Exchanges

We may offer an exchange where an item arrives damaged, defective, or incorrect.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide a refund or another appropriate resolution.

5. Non-Refundable Items

For health, hygiene, and product-safety reasons, the following are generally not eligible for return or refund:

• Products that have been opened or used.

• Products returned after the applicable return period.

• Products damaged after delivery due to improper storage or handling.

• Products purchased during a final-sale or clearance promotion, unless they are defective or incorrect.

• Gift cards or promotional vouchers, where applicable.

6. Allergies & Skin Reactions

Every person’s skin is different, and skincare products may affect individuals differently.

We encourage customers to review the ingredients and product information before purchasing and to perform a patch test where appropriate.

A refund is not automatically guaranteed because a product does not suit an individual’s skin or because of an expected skin reaction. However, if you experience a significant or unexpected reaction, please contact us so that we can review the situation and assist you appropriately.

7. How to Request a Refund or Return

To request a return or refund, please contact our customer support team with:

Order Number:
Product Name:
Reason for Return:
Date of Delivery:
Photos/Videos (where applicable):

Our team will review your request and provide instructions on the next steps.

8. Return Shipping

Where a return is required because the wrong product was sent, or the product arrived damaged or defective, Radiance Skin Limited will review the situation and may cover the applicable return shipping costs.

For returns requested for other eligible reasons, the customer may be responsible for the return shipping cost.

9. Changes to This Policy

Radiance Skin Limited reserves the right to update this Refund & Returns Policy when necessary. Any changes will be published on this page and will apply from the date of publication.

10. Contact Us

If you have questions about our Refund & Returns Policy or need assistance with an order, please contact us through the customer support details provided on our website or support@radianceskinlimited.com.

Radiance Skin Limited
Gentle. Effective. Transparent. Made for your skin.